Google Press Center: News Announcement

As is normal in the social networking space, an announcement with massive implications has snuck up on us overnight, and seeing as mainstream media has not the sense nor foresight to understand its implications, the big news drifts innocently along the formal news stream of the day.

Google Friend Connect, simply, allows any site to implement users, friend lists and third-party applications using Google’s OpenSocial. So let’s say you made a great Facebook Application, and want to spread the idea: whip it into a full blown web page, implement Google OpenSocial’s FriendConnect, and now you’ve got completely control over your destiny AND a full-sized web site to boot.

While it will take a long time, my preliminary analysis is that Google will continue to improve support for FriendConnect, and continue to woo bigger and bigger companies and websites to use it, and over the course of the next few years, it will be an important part of any site that desires to be ‘connected’.

That said, Facebook just recently moved forward with their own similarly named Facebook Connect, which allows any site on the web to provide its users with a simply “Connect to Facebook” button, which will then port in all of FB’s friend and user information, and allow for the use of applications.

What’s the conclusion here? These two companies are going to war over the areas outside Facebook’s walled garden, and the next year is going to be absolutely critical to determine whether people truly value the amount of photos, friend connections and wall posts they’ve already put into their Facebook. Because Google’s FriendConnect is going to operate as most Google products do: silently. You’ll use a feature here or there, then maybe sign up one time (if you’re not already), and one day you’ll realize all your friends are on there as well, and one guy will throw up a photo on there, and a rush will occur, where everyone heads over to make their second important Social account…

Just like when MySpacians migrated to FB.

Only time will tell.

Tags: Applications, Facebook, Google, MySpace, Social Network // 1 Comment »

twistori is genius. Using Twitter’s open technologies, Twistori is a tool that reads into the massive database of Twitter messages, and presents you with a live feed of messages using whatever word you can think of.

A lot of its success and allure has to do with the presentation. Along with Facebook’s Lexicon, I’m excited at the potential of mining the incredible social data that is now available on the web. Interactions and relationships between people can reveal great trends about our culture and behavior. I’m sure this will one day help to reduce the amount of redundancy in today’s advertising.

Before you kill me on that, think about it. Right now, I get hit with a web ad for a brand new Luxury SUV. Anyone that had even had the vaguest notion of who I am would know that I’m just never going to buy one. But still, Lexus is wasting a bit of their money getting that ad to my eyes.

Maybe one day, when the ability to harness trends and personal preferences is used wisely, the right car company can find out that they will be able to sell me if they pitch the 5 year lease on their brand new hybrid fuel-cell car-plane.

Tags: Social Network // Add Comment »

So unless you’ve been living under a rock for the past few days, Facebook launched it’s chat application to the masses, maintaining it’s rapid rollout of new features and enhancements that solidify Facebook’s place at the forefront of the social web.

What will be interesting to see, however, is how big an impact this launch will have on the usage of Windows Live Messenger, AIM, and other IM applications. Back in the old days when Instant Messaging was the hot web application, keeping in touch with new acquaintances was done through exchanging IM addresses (around the time when you thought you were cool if you had a 6-digit ICQ number). But as social networks have become the medium of choice for maintaining and creating new connections (ignoring Twitter for now), it remains to be seen whether MSN/AIM can hold on, given that their core functionality is now being built into the Facebook platform. I’d surmise that until Facebook launches a standalone IM client, there will still be a role for traditional IM applications, but their day in the spotlight will soon fade as Facebook IM begins to flourish (for the average consumer, at least).

Which brings me to my next point - where is Facebook headed next? Well, their Messaging system is pretty laughable right now and as many are saying, is completely due for a major overhaul. By leveraging your social graph, Facebook has the capability to come up with an innovative email platform that will have the potential to completely disrupt Google/Microsoft/Yahoo’s grip on email. Since Facebook knows your social relationships and who you frequently communicate with, it can begin to automatically prioritize messages and enable you to more efficiently manage the increasing amount of emails and other electronic messages that we see on a daily basis. Top this off by then integrating your existing Facebook account and features into the Email application (ie. Event Calendar), and allowing 3rd-party developers to create applications that extend your email functionality even more, and you have an email platform leaps and bounds above the ever-stagnant Hotmail’s of the world.

Tags: Facebook, Google, Microsoft, Social Network, messenger // Add Comment »

To celebrate the coming of Facebook’s Instant Messenger, which some refer to as the “Messenger Killer”, I thought we could reminisce about the bloody history of Instant Messaging, and the current state of affairs.

Some of you may remember a simpler time of instant messaging, when ‘uh-oh’ sounds and crudely drawn happy faces reigned supreme. ICQ, the first massively popular instant messaging program on the web, attracted users with multicoloured chat rooms and basic user profiling.  However, ICQ isn’t a term we hear round these parts too often anymore. That’s because circa 1998, King Microsoft ventured into IM land with their mandatory installs and predatory practices, stomping it out with its simple (but elegant) Windows Messenger. Despite cries from dedicated ICQ’ers about the inefficiencies of the software, it was only a matter of time, and MSN Messenger’s advantage of being built in to Windows eventually powered its way to victory (not before Mirabilis, the makers of ICQ, sold to AOL in 1998 for a cool $287 Million).

Fast forward a few years or ten, and we’re all using Microsoft’s latest incarnation: Windows Live Messenger. It’s a sure fire way of getting in touch with friends. And it sucks. Year after year another useless feature is piled on, and now we’ve got software which takes minutes to load despite the fact that at its core, it is relaying text messages between computers.

What follows is a list of “What were you thinking?” additions. Sit back and take the time to enjoy this, because I know we’re going to feel some camaraderie on how terrible we’ve been treated for the last few years as users of Messenger. Incidentally, if anybody’s listening at Microsoft: please take these features out before a competitor beats you at the relatively simple game of instant messaging. Don’t say I didn’t warn you.

1) Tabs
Is it really necessary for my instant messaging client to “Sizzle”, as the Kiwee tab in this screenshot intends? I just want to talk to my friends. This tab is obviously ignored 99% of the time, but let’s say I’ve just hit the most mind-numbing day of boredom ever conceived, and I decide to give KiWee tabbing a shot. My first impression of the service would be what you see in the screenshot: one quarter of a page where about half of a ‘tool bar’ (?) is visible. I am asked to ‘log in’. Aren’t I already logged in? Simply put: What the hell does this tab mean?  Fail.

2) Pay-for-use Emoticons
… Are you actually serious? I always have to wonder if there are actually people out there that will pay for a small yellow face that has a slightly deformed smile as compared to the default emoticons given with Messenger. If you enjoy this and are reading this (almost impossible, as we have intelligence restrictions by IP address), please, let me know that I’m “out of the loop” and “all the cool kids are doing it”. Another great element of this feature is that it now takes twice as long to load the emoticon selection window.

3) The Customer Improvement Program

Everytime I start Live Messenger (and wait a few minutes for it to load) I am rewarded with the space under my name asking me to “Learn More About the Customer Improvement Program”. Despite the fact that most of Messenger’s glaring oversights should have been handled by the designers eons ago, I decide I’ll do them the favour (without pay) of letting them know what to fix, by clicking through… Hold on a second! This pop-up isn’t saying “Please enter your feedback”: It says “let us collect statistics about your Messenger usage”.  Well I’m not signing up for that.  Where is the option to remove this ‘customer service’ notice from my limited-space on Messenger?  Nowhere?  Shouldn’t this message have some sort of option to disappear? It’s been there for two years! If I didn’t click it the first time, I’m not going to do it now. Isn’t it kind of mandatory that good software allow me to remove things like this? Then again… is this good software?

4) Winks
I know exactly what you thought of this, because it’s exactly what I thought of this. “Wow, that was pretty cool.” Probably, that was the first and last time you ever used “Winks”. I’m not sure where lies the fun-factor in letting other people have the power to slap minute long animations with terrible sound across your conversation window, and probably on top of your music. But even if that sounded like roses to me, couldn’t they come up with something better than a kid throwing a balloon? After all, this is a product of the richest, brightest, most influential technology corporation in the world. Or is that Google now? Bonus: this feature also takes a sweet minute to load. Are you seeing a pattern here Microsoft? These ‘cool new upgrades’ are slowing down my life.

5) Live Spaces
Get over it. It’s not going to work, even if all of a sudden you guys label it a “social network”. It’s just another page for me to submit photos and write information about myself. But since my actual friend list is only barely integrated into the Spaces page, I guess I’m just posting for myself. You want this feature to make some impact? Let me tag the photos, let me have circles of friends, enable bulletin boards that automatically save conversations between my best friends. There’s so much you could do, but seeing as you’re not doing anything, drop it. Did I mention relabeling Spaces as a social network is like calling MySpace user-friendly?  Check out my earlier post about this, where I have a screenshot of my Spaces news feed: (unknown name) has added (unknown name).

6) Sharing Folders
I’ve tried this three times, because I actually like the idea of having a web folder between me and my friend.  Each of the three times I’ve tried, however, it has failed to connect, and not only that, each consecutive time I boot up Live Messenger, I’m now asked to resume these connections that failed in the first place. It is a P2P technology system (think BitTorrent) and I applaud MS for getting into that game, but don’t slap this button all over the place until you can have better guarantees of functionality. It doesn’t help that there is no longer a “Send File” option in my chat window, because it has been replaced with the broken “Sharing Folders”.

7) Windows Live Onecare Scanning Software
I’m sure any regular Messenger user saw this gripe coming back in section 2. It’s what prompted the article. The ‘last straw’, or so they say.

About a year back, I received a file from my brother. “This file may potentially be harmful” appeared to me in an anciently styled grey box.  Considering the only option was to click “OK”, I did.  Heading over and checking my “My Received Files” folder, I noticed the file was deleted without notice. It had taken an hour to transfer. This now happens daily with users and files of all types, and it’s gone so far as to condition us to avoid clicking the download link from within our Messenger window… for no good reason. I’ve virus-scanned and  tested files that have been blocked, and there was nothing wrong with the file.  If you ever get this error, please ignore it, then open the file in a separate window, and try scanning it: 9 times out of 10 it’s fine. What an absurd, unacceptable user experience. If software like this was released by a new startup technology company, it wouldn’t just fail, the company would get purposely and systematically refused funding for ever launching another project again.

This gets better though. A few months ago, Microsoft released Windows Live OneCare Scanner. My first impression was that it took literally 10 minutes to load while some obscure and frankly unofficial looking window loaded the software the first time a file was transferred. The second time, the window hung up and never disappeared. The third time? See image.

Windows Live OneCare informs me the file has been scanned and is fine. I click the link, the first time in a long time that I felt safe to click without my transfer being deleted… And that pop up appears again!  “There seems to be a potential problem with the file”!? That’s impossible. OneCare just said that it was fine… I give up.

In closing, Microsoft, this scathing catharticism is not an attempt to ‘beat on the big guy’ as has been done to you so many times before. It’s not any sort of Damocles’-esque suggestion to switch to open source software. Heck, I’m not even harping on the constant, rotating banner ads (remove them). This piece is a request from a legitimate, long-term user who has put up with annoyance after annoyance and simply has come to a point of exhaustion. I’m not going to stop using Messenger, nor are all my friends. We’ve grown together using Messenger. But please, for the love of money, pay attention to your users… or else!

Rant.End();

Tags: Facebook, Google, Usability, messenger // 42 Comments »

Popular Mechanics has thrown up a thought-provoking article bringing to light the implications of social networking on the entire search industry as we know it.

I’d like to draw out one point.  Search today is being used as a tool for anonymous consumers to find the relevant information they need.  But what search today lacks is the ability to leverage the individual consumer’s social graph to provide much more relevant search results.

If I’m searching for a takeout restaurant in my area for food, I don’t just want a random list of close-by restaurants, I also want to know whether my friends, who’s opinions I trust, recommend each place or not.  I also want the search engine to know that I particularly fancy Italian food, so that it will prioritize those results.

Social media adds a new dimension to the relevancy of search results.  And with modern information overload, whoever can provide the most relevant search results will win.

Tags: Google, Search, Social Network // Add Comment »

Fantastic news for everyone who is looking for applications to develop into genuine social entertainment. Maybe that’s just me.

http://www.facebook.com/inbox/readupdates.php?id=21073243776

Tags: Social Network // Add Comment »

TechCrunch is reporting that Facebook is opening up their mini-feed to third party services. What does this mean?

Let’s say you’re a Del.ico.us user, and you just added a new bookmark. If you choose to, that news will now show up in your news feed and your friends will be able to see it. The web just got a whole lot smaller.

This also marks Facebook’s first move outside of Facebook, and it could even have been urged forward by new COO Sheryl Sandberg (read Fortune’s report on her moves to make Facebook profitable here).

More on the move soon.

Tags: Advertising, Facebook, Marketing, Social Network, Usability // Add Comment »

The article is a year old, but senior editor David Kirkpatrick hits all the right notes in trying to understand the significance of Facebook as a communication and business tool.

“It’s not all rosy for business, though. You think we’ve had transparency on the Internet so far? The ramifications for marketers could be frightening if someone builds tools that enable Facebook users to get more efficient at communicating among themselves about products and services they use. It could become just as easy to learn if someone you know was overcharged by a credit card as to find out what concerts they are attending. Up until now most online sources of product information have been unreliable. But if it’s your friend telling you not to buy that shampoo, you’re likely to listen.”

Full article here: Facebook’s plan to hook up the world - May. 24, 2007

Tags: Advertising, Applications, Facebook, Marketing, Social Network, Usability // Add Comment »

If you’re a Facebook developer, user, or even an avid reader of this site, you probably know that Facebook is gearing up to revamp the visual and functional design of the basic Facebook profile. I evangelize about it daily, but this post isn’t about how widespread of an effect it’s going to have (it will be watercooler talk for days). Rather, it’s about how Facebook’s approach to this change demonstrates the pioneering of the next generation of large web companies.

Just take a look at their latest post: An Update on the State of the Profile Redesign. In short, it’s saying one thing: We’re listening to you. How? They held a few ’roundtables’, where developers and users of all types were able to get together and talk about what they like/don’t like about the upcoming changes. Then, they’ve been posting weekly updates on their design process, and keenly scouring the comments left by the 39,011 fans that have joined the Profile Redesign Fan Page. Finally, they also mention that there will be ample time for application developers to modify their applications before they release the profile to the public.

Say what you will about some of their Beacon moves and default privacy policies, but from the perspective of a user of the Facebook tool, I trust Facebook to make the right decision to enable me to communicate with my friends easiest. From the perspective of a developer, they have been smart and quick to upgrade as long as they’ve had the Platform available.

IMHO, it’s the use of a company’s ears that will enable a company to succeed in Web 2.0, 3.0 and beyond, and Facebook is definitely on the right path. While people are constantly extolling the virtues of a social web, in truth there are only a handful of companies (Digg is another great example) that truly leverage their social feedback. Even the prolific Google doesn’t make it this simple to let them know how you feel about their interfaces. And we won’t start into MySpace.

This goes farther than web businesses. It’s rare for even an individual to listen, but if you look carefully, the ability to consume and utilize feedback is the hallmark of any true success story. And when a service-provider of any type and size can hear and understand the thousands of users that truly love their offerings, they have the key to keep people smiling.

This clearly should have happened long ago, as a capitalist system would dictate. If a company isn’t listening to their consumers, then a company who does have the ears will open up, and produce a better product. However, the resources necessary to support these vast lines of communication feedback are a recent phenomenon, and we’ll feel the effects of this business style more over the next half-decade. While older corporations will stumble to understand the importance of having their ears to the web, young dynamic startups will spark a trend of iterative, evolving creations based on user feedback. Just like any modern day Engineering design must incorporate feedback, any web business expecting to succeed in the future is going to need to structure a social feedback system for their web presence.

Rant over.

Tags: Advertising, Applications, Facebook, Marketing, Social Network, Usability // Add Comment »

Nick O’Neill just posted about the future of entertainment, and how he views Social Networking as the next television. Specifically, that reinforces what I am constantly saying about advertising, which Tim mentioned here as well.

Read it here: http://www.socialtimes.com/2008/04/people-are-the-next-tv/

Tags: Social Network // Add Comment »